Student Name: Maham Aziz

Project: To see how Food Panda and delivery companies manage an entire workforce of independent freelancers using mobile apps (Talent Management in Food Panda)

CONSENT FORM

The Pink Culture-Nurturing Talent in the Digital Era

I, the undersigned, confirm that (please tick box as appropriate):

1.       I have been informed of the scope and purpose of the project and given the opportunity to ask questions about the project and my participation . YESNO
2.       I voluntarily agree to participate in the project. YESNO
3.       I understand the information is confidential and to be used by the researchers in secured manner. YESNO
4.       I understand the information will be used for the purpose of this project. YESNO

Participant Details

Name

IF YOU WISH NOT TO CHOOSE FROM THE OPTIONS PLEASE WRITE YOUR OWN ANSWER IN THE FOLLOWING SPACES GIVEN

Question 1: How do you find and hire new talent?

Please Select from MenuWe advertise online through adsWe offer a bonus to current riders to bring in people they know (referral)We don’t actively hire, we wait for talent to applyNon of the Above

Question 2: Do you think that the training program is sufficient enough for a rider to get working on the road?

Please Select From MenuYes it covers everythingIt does but they have to learn themselves while on the jobRiders do struggle with the app and its functions and come backNon of the Above

Question 3: Besides giving them bonus how else do you do to keep your talent happy and satisfied?

Please Select From MenuWe give fuel vouchersWe do community events and award ceremoniesWe give them priority to choose their working hoursWe do not offer non-monetary rewardsNon of the Above

Question 4: What is the main reason that riders quit?

Please Select From MenuCompetitors offer higher pay per deliveryCompetitors have better or easier bonus targetsUneducated riders find it hard to work through our appNon of the Above

Question 5: What is the main factor that you judge a riders performance on?

Please Select From Menuwhat their acceptance rate for orders isFast deliveryHigh customer ratings and good feedback.Total number of hours worked per week.Non of the Above

Question 6: How does the management help riders who are facing long waiting times?

Please Select From MenuWe give riders extra pay for long wait timesWe penalize or warn the restaurant for being slowWe let riders cancel the order without penalty if it takes too longThere is not much we can do the riders have to waitNon of the Above

Question 7: How can a rider complain to bring their issue to the management’s attention without being in the limelight?

Please Select From MenuThey can register their complain through the appThey can speak to their fleet managerThere is no save channel to complainNon of the Above

Question 8: How does a rider get a promotion? From a regular rider to a fleet manager?

Please Select From MenuBased on performanceBased on how long they have worked with the company forBased on their communication and leadership skillsNon of the Above

Question 9: What’s the biggest challenge you think you will face in managing riders in the future?

Please Select From MenuRising petrol costsLosing riders to other new delivery apps (competitors)Finding enough riders in order to fulfil the customer demandTechnology failing while being on road or app glitchesNon of the Above

Question 10: As a manager what is the biggest challenge that you have to face in order to keep the talent motivated and loyal to the company?